Complaints Policy

COMPLAINTS POLICY We want every visitor and customer to have a good experience. If something goes wrong — an order issue, a failed download, a print defect, a billing question, or a concern about content — we want to hear about it. How to raise a complaint Use the Contact page and choose the topic that best fits. Include your order number, the image title or URL, and a short description of the issue (and a photo, for print problems). What happens next We acknowledge complaints within 2 business days and aim to resolve them within 10 business days. For print defects we arrange a replacement or refund; for content concerns we review and act on valid reports promptly. If you are not satisfied with the outcome, reply to your ticket and ask for it to be escalated.